Working from the bottom of your heart will get you further than working from the bottom of your profit and loss statement.
Odds are, you know how to think about your business in terms of operational efficiency, profitability margins, and strategic planning. You know the structure you need in place to service your clientele, the number of employees you need to accomplish the necessary tasks, and the operational budget to get everything done. All that knowledge and thinking with your head has gotten you far, but something is still missing.
Read the full article from John Peitzman on Entrepreneur.com.